Refund policy
Damaged, wrong, or missing
Tell us within **48 hours** of delivery and send opening video and photographs of the piece and the outer packing.
We replace it or refund it in full, and we pay the shipping both ways.
Do not send anything back before you hear from us. We arrange the pick-up.
An unboxing video is required and no claim will be refused for want of one.
Everything else
We do not take returns for change of mind, and we do not offer exchanges.
These are solid brass, kansa and copper, made and finished by hand, and they mark. A piece that has
been handled, cooked in, lit or installed cannot be sold to anyone else. Every piece has its weight,
its metal and its measurements on its page, and the photographs are of the piece you are buying.
Read those before you order, and write to us at **[ARPIT: email]** if anything is unclear — we
would far rather answer a question first than argue about it afterwards.
What is not a defect
These are made by hand, and the marks of that are not damage:
- Hammer marks, and a surface that is not uniform.
- Small differences in engraving between two pieces of the same design.
- Colour running from pale yellow to deep gold across brass pieces.
- Weight within **[ARPIT: tolerance — ±5% is normal for cast and hammered work]** of the figure on
the product page.
Unlacquered brass and copper darken as they are handled and used. That is the metal behaving
normally, and on an antique finish it is the point.
Cancellations
An order can be cancelled at any time before it is dispatched, for any reason, no questions.
Write to paramparapeetal@gmail.com with your order number. Once it has been handed to the courier we cannot pull it back.
Refunds
Once a damage claim is agreed, or a cancellation is confirmed, the refund goes back to the method you paid with within 7 business days of us receiving the item back. Your bank may take a few days more to show it.
Your rights
Nothing on this page takes away a right you have under the Consumer Protection Act, 2019.
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